Gricd produces active cold chain equipment for storage and transport of temperature-sensitive products with real-time temperature, location and humidity monitoring. To fulfil this, we collect and use certain information from our customers and partners. Being transparent about our use of information and respecting privacy is incredibly important to Gricd.
Information we collect and how we collect it
We’ll collect and store any information that you provide to us, from when you create a profile with us.
Information About You That You Share With Us Directly
We may use a more traditional registration or account set-up process where you may be asked to give us information like:
- Your first and last name;
- Your email address;
- A password; and/or
- other information that helps us to identify you or helps us to provide or improve our services.
We may also need you to input some details on your product that the device can read and report on. It may include information like:
- Company Name;
- Company Email;
- Company Address;
- Personal Phone number;
- The Frij Box IMEI number
- The Frij Mote IMEI number
Information You Generate Using Our Services
We collect information about your interaction with our Services.
When you use our Services, we’ll collect information about the ways in which you use and interact with our Services and the result of such interactions, such as temperature reading, humidity reading, GPS location of the Frij box or Frij Mote, Device history- that is temperature history, humidity history and GPS location history with details and other gricd use activities.
We may access in real-time, record, and/or store archives of these devices and other user-generated content on Gricd’s servers to make use of them to protect the safety and well-being of our users.
Our policy towards minors.
Our website, products and services are not directed to minors under 18 and we do not knowingly collect personal data from minors under 18. If we learn that we have collected the personal data of a minor under 18 we will take steps to delete such information from our files as soon as possible.
If you make a payment for a Product or an order or other items on Gricd.com, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your postal address, email address, and financial card information. Gricd’s partner payment processors do not share your financial information, like credit card numbers, with Gricd, but they may share non-financial information with us related to your purchases, like your name, billing address, and the items purchased.
The information Gricd receives depends on the Gricd service you pay for. Please note that purchases of third-party credits or currencies are also subject to those parties’ terms of service and privacy policies.
Customer Support Correspondence
We keep a record of any correspondence between us.
When you ask for help from our customer support team, we will collect and store the contact information you give them (generally, your name, phone number and email address), information about your Frij box or Frij Mote and or other activity. We will also store the communications you have with our customer service team and any additional information in those communications in order to provide support and improve the services.